Cyber-attack on
IT systems Cyber-attack on IT systems

The Faculty Service Offices at HAW Hamburg currently only have limited access to transcripts and related information.

Due to the large number of email requests at the moment, it is currently taking longer than usual to process student inquiries and requests.

If you need an important or urgent matter addressed, please contact us by phone. We ask that you refrain from making inquiries about the status of your request. Thank you for your understanding!

Contact information for each Faculty Service Office is available on the respective faculty page:

Business and Social Sciences: www.haw-hamburg.de/en/university/faculty-of-business-and-social-sciences/our-faculty/contact-people/

Design, Media and Information: www.haw-hamburg.de/en/university/faculty-of-design-media-and-information/studies-and-teaching/faculty-service-office/

Engineering and Computer Science: www.haw-hamburg.de/en/university/faculty-of-engineering-and-computer-science/studies-and-teaching/faculty-service-office/

Life Sciences: www.haw-hamburg.de/en/university/faculty-of-life-sciences/studies-and-teaching/faculty-service-office/

Students can now use their new HAW account (w...123@haw-hamburg.de) to sign into myHAW via myhaw.haw.tuhh.de.

On the myHAW home page you will see a red button that says 'Login für Studierende' Please use this. You can sign in there with your new HAW user ID. Please note that the servers are not set up to allow all students to access the system at the same time, so there may be delays when you log in.

Limited use of myHAW

In addition to the access code for the energy-costs subsidy, you can also find your enrolment and BAföG (student financial aid) certificates on myHAW. It is also possible to change your address and submit leave and deregistration requests.

It is not currently possible to view your grades or to register for courses via myHAW.

If you have only recently applied and do not yet have a HAW account, please continue to use the button at the top right side of the web page – for example, to download your letter of acceptance. Please note that you need to be enrolled as a student in order to download certificates and applications following login to your HAW account. First-semester students are not entitled to receive the energy-costs subsidy.

Additional information about online services that are now available again

Students can now use their new HAW user ID (w...123@haw-hamburg.de) to sign into myHAW via myhaw.haw.tuhh.de and obtain the access code for the energy-costs subsidy.

Detailed information about the energy-costs subsidy is available here.

A PIN has been sent to all students separately by post.

If you have decided to withdraw from your studies at HAW Hamburg, you can now submit an application to withdraw in myHAW (see the menu item 'Änderung von Daten/Anträge).

Please apply in writing to withdraw. The application needs to include your first and last names, your address, your student number and the date that you would like to be deregistered. We would also appreciate it if you could provide your reason for withdrawing. You can submit the application by post (Studierendensekretariat, Stiftstraße 69, 20099 Hamburg), via the Student Admissions and Registration Office mailbox in the Stiftstraße building, or in person at the Info Point (Infothek) during its opening hours.

You will then receive your certificate by post.

Students can now log in to myHAW at myhaw.haw.tuhh.de with their new HAW account (w...123@haw-hamburg.de). You can then download your BAföG certificate from myHAW.

Since 2009, HAW Hamburg has provided its students with a multifunctional chip card that serves as their student ID, among other things. With the exception of the HVV semester ticket function for the public transport system, this card can still be used – for example, as a library card, for cashless payment in the cafeterias (Studierendenwerk Hamburg) and to access rooms on the HAW Hamburg campus that are locked electronically.

At the moment it is not possible to validate the card using the automatic validation stations, which is why all students have been sent their HVV semester ticket by post, together with their enrolment certificate. If you have not received your ticket by mail, you should go to the Information Point (Infothek) at Stiftstraße 69:

Monday and Thursday: 10:00 am–1:00 pm
Tuesday: 10:00 am–1:00 pm and 2:00 pm–3:00 pm
Wednesday: 10:00 am–11:00 am and 12:00 pm–1:00 pm
Friday: 10:00 am–12:00 pm

First-semester students have also been sent their HVV semester ticket and their certificate of enrolment by post. They can also contact the Information Point in the event of problems.

Chip cards cannot be issued at the current time. To use the library services, you can apply for a library card.

Students and employees can now sign in with their new user ID and password and set up two-step verification at www.office.com. The new HAW account (w...123@haw-hamburg.de) also works for various other online services: Übergangsmoodle, myHAW (for students) and the Adobe licence.

Additional information about the HAW account, two-step verification, and the user ID and password

With their former HAW accounts (e.g. aba123), HAW Hamburg students and employees could log in to numerous online services. Due to the cyber-attack in December 2022, this is no longer possible.

Students and employees have been issued a new user ID (w...123@haw-hamburg.de) for MS Office 365 and MS Teams, which is gradually being activated for other services as well. The account also provides you with an email account: first name.last name@haw-hamburg.de

Students and employees can now sign in with their new user ID and password and set up two-step verification at www.office.com.

More information about the new HAW account and two-step verification

Course timetables and course enrolment are taken care of by the faculties and departments. Please see the 'Students' tab on your degree course page for more information and contact the person listed there if necessary.

To the degree course overview

We've compiled all the information you need on the Starting your studies page.

Together with the ITSC, the staff of the KOMWEID project have built a new virtual learning environment (Übergangsmoodle), which has been online since 6 March: moodle.haw-hamburg.de.

Instructors can upload their course materials to the new platform. 

Students will receive the enrolment codes for their courses from their instructors at the beginning of the semester.

Additional information about Übergangsmoodle

HAW Hamburg's E-Assessment platform will be fully available to all instructors and students for online practice exercises to supplement lectures and for online exams as of 6 March 2023.

If you have questions or would like to register new courses for summer semester 2023, you can send an email to e-assessment (at) viamint (dot) de.

The viaMINT video-based interactive learning environment will be back online as of 21 February 2023 at viamint.de and is available to everyone – especially new students interested in taking the preparatory math courses. Anyone can create a user account using their email address. The old HAW user IDs can no longer be used.

Contact information: kontakt (at) viamint (dot) de

The various libraries are open during the periods listed on the HAW Hamburg website. You can work in the libraries and use the print materials on site. Items can be returned in all of the libraries; however, there may still be delays in booking them back in properly. Fees for overdue items will not be charged. It is now possible to borrow items in all of the libraries except for the Business, Engineering and Computer Science library 1 (TWI 1). Borrowing is currently only open to HAW Hamburg members and during service-desk hours.

Borrowing in the the Business, Engineering and Computer Science library 1 (TWI)
Borrowing will be possible in the TWI 1 library during the week of 13–17 February from 9:00 am to 2:00 pm. After this week that collection will be moved to the TWI 2 library and will be available there from 6 March 2023.

Both TWI libraries will be closed from 20 February to 3 March. During this time it will not be possible to access the collections. Borrowed items can be returned to the other libraries. 

HAW Hamburg members can use e-media (e-books, e-journals and databases) in the library via the WLAN network.

The online catalogue is functioning, and it is possible to use open-access electronic media. It is possible to extend the borrowing period for items you already have on loan using your user account.

You can use your HAW Hamburg student card or employee card to obtain free-of-charge access to the libraries at all Hamburg universities (e.g. SUB, TUHH, etc.) and borrow print materials. It is possible to search for materials at these libraries using the Hamburg-wide catalogue.

Contact information:

General email address: hibs.haw.hamburg (at) gmail (dot) com

Open Access and Publication Services: hibs.oa (at) gmx (dot) de

Business, Engineering and Computer Science Library (TWI): Berliner Tor 7, 20099 Hamburg, T +49 40 / 428 75 3667

Social Work and Nursing Library (S&P): Alexanderstraße 1, 20099 Hamburg, T +49 40 / 428 75 7021

Design, Media and Information Library (DMI): Finkenau 35, 22081 Hamburg +49 40 / 428 75 4631

Life Sciences Library (LS): Ulmenliet 20, 21033 Hamburg +49 40 / 428 75 6468

It is now possible to register for events again: Career Service – Events programme

Current contact information:

Career Service and Alumni Affairs

General questions:

• Tel: +49. 40 4275-9023
• careerservice_hawhamburg (at) gmx (dot) de

Advising-related questions (application documents, job interviews, etc.)

• Tel: +49. 40 42875-9214
• lothar.dessilla.hawhh (at) gmx (dot) de  

Start-ups Service 

Advising-related questions:  

• Tel: +49. 40 42875-9219 
• gruendung_hawhamburg (at) gmx (dot) de  

The Centre for Migration Research and Integration Practice can now be contacted via the usual phone numbers or in person at its office.

The centre can be reached via the following email addresses: 
Prospective students with refugee experience and applicants for the preparatory studies programme:
vorbereitungsstudium (at) gmail (dot) com

HAW Hamburg students and academics with refugee experience:
HAWkompetenzkompakt (at) gmail (dot) com

Student assistants and general questions:
arbeitsstellemigration (at) gmail (dot) com

The Equal Opportunities Office advising offers are available via the usual phone numbers and in the office at the following times:

• Confidential advising in cases of sexual harassment (Andrea Bettels): Wednesday and Thursday, 9:00 am–2:00 pm
• Advising on balancing work and caregiving / Family Office (Susann Aronsson): Tuesday and Wednesday, 8:30 am–1:00 pm

The members of the EQA team are available by phone or MS Teams.

At the moment, transcripts or certificates regarding exam results cannot be issued.

If you have questions about certificates of credit points, transcripts or exams, please contact your Faculty Service Office:

Business and Social Sciences: www.haw-hamburg.de/en/university/faculty-of-business-and-social-sciences/our-faculty/contact-people/

Design, Media and Information: www.haw-hamburg.de/en/university/faculty-of-design-media-and-information/studies-and-teaching/faculty-service-office/

Engineering and Computer Science: www.haw-hamburg.de/en/university/faculty-of-engineering-and-computer-science/studies-and-teaching/faculty-service-office/

Life Sciences: LS-FSB (at) haw-hamburg (dot) de

The HOOU team can currently be reached by phone, MS Teams or in their office:

Tel: +49 40 428 75 9893

MS Teams: Soester Schäfermeyer

Office hours: Thursday, 11:00 am–12:00 pm, Steindamm 103, 20099 Hamburg

The International Office is currently available via the following email addresses: 

For visiting students and international Bachelor's* and Master's students: HAW_IO-incoming (at) gmx (dot) de
More information is also available here: https://padlet.com/teresaschaubs/gk7kkd0ijjhelvzn

* BSc Information Engineering students: haw.christine.reinking (at) web (dot) de

For students who would like to complete a study semester or internship abroad: HAW_IO-outgoings (at) gmx (dot) de

For instructors and staff in the university administration

For students and instructors who are planning an exchange stay in Vietnam as part of the HaMoNee project, as well as for general inquiries about the HaMoNee project: HaMoNee (at) proton (dot) me

The student exchange coordinators in the faculties are on campus regularly at the moment. You can contact them via the following emails/phone numbers:

Faculty of Engineering and Computer Science – Currently vacant. Please contact the Erasmus professor in your department:

• Aeronautical and Automotive Engineering: Prof. Dr. Peter Seyfried
• Electrical Engineering: Prof. Dr. Jens Ginzel
• Computer Science: Prof. Dr. Marina Tropmann-Frick
• Mechanical Engineering: Prof. Dr. Frank Schäfer

Faculty of Life Sciences – Jana Polenz Jana Polenz, HAW Hamburg (haw-hamburg.de)

Faculty of Design, Media and Information – Dominique da Silva: HAW_dmi-international (at) gmx (dot) de (Tel: 0176 42868471 - room 4024, new building at Finkenau Campus)

Faculty of Business and Social Sciences – Lea Andres: Lea Andres, HAW Hamburg (haw-hamburg.de)

If you have questions about your application for a semester abroad, we recommend that you contact your student exchange coordinator.

General email address: HIBS_Service (at) haw-hamburg (dot) de

Open Access and Publication Services: hibs.oa (at) haw-hamburg (dot) de

Business, Engineering and Computer Science Library (TWI): Berliner Tor 7, 20099 Hamburg, T +49 40 / 428 75 3667

Social Work and Nursing Library (S&P): Alexanderstraße 1, 20099 Hamburg, T +49 40 / 428 75 7021

Design, Media and Information Library (DMI): Finkenau 35, 22081 Hamburg +49 40 / 428 75 4631

Life Sciences Library (LS): Ulmenliet 20, 21033 Hamburg +49 40 / 428 75 6468

Please also see the information below under the question: Are the libraries open? 

The ASD can currently be contacted by phone only:

Tel: + 49 40 428 75 9888
Mobile: +49 1515 245 9167 (for Signal messages)

The Student Admissions and Registration Office can now be contacted as usual.

studierendensekretariat (at) haw-hamburg (dot) de 
master-application (at) haw-hamburg (dot) de

Additional contact information and opening hours

The Student Counselling Office (ZSB) is currently available via email: studienberatung (at) haw-hamburg (dot) de

Telephone office hours are being held Monday and Tuesday from 9:00 am to 10:00 am, and Thursday from 4:00 pm to 5:00 pm (Tel: 0151.72818022).

In-person office hours are still being held Monday and Tuesday from 11:00 am to 1:00 pm and Thursday from 2:00 pm to 4:00 pm at the Student Center (Stiftstr. 69).

Please direct your questions to:  inklusion_haw (at) posteo (dot) de

For more information about office hours – in Dieter Röh's office, Alexanderstraße 1, Haus A, room 3.29 – please see the document listed under 'Sprechzeiten' on the Department of Social Work webpage.