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FAQs concerning HAW account/password

fold faq How can I change my password?

You can change your password of the HAW account via Selfservice.

password rules:

  • Your password must contain at least 8 and a maximum of 20 characters.
  • Your password must contain at least one lower case, one capital letter and one numeral
    (no special characters or umlauts, because these can generate problems in several systems).
  • It is not permitted to use any three characters in a row of your first or last name, username or mail address.


In case you left your actual cellphone number (students via HELIOS / employees or external employees via selfservice) you can independantly set a new password with a mobile TAN at any time.

fold faq I forgot my password. What can I do?

  • alternative to mobile TAN you can walk-in at the chipcard service office for personal authentification to reset your password instantly

fold faq My password does not work properly, only at HAW-Mailer. What has happened?

Your password has expired!
Please change your password as soon as possible via Selfservice.

With your expired password you have three grace logins left. You will be redirected directly to the page to change your password.
Your new password will be syncronised with all services and can be used immediately.

fold faq I forgot my username. What can I do?

Due to data privacy policies you can only receive your username after personal authentification (showing your HAW-student or employee card and a valid identity card or passport).

Please walk-in at:

  • infopoint at student service, Stiftstr. 69
    opening hours:
    monday to wednesday 13:00 - 16:00
    thursday 10:30 - 12:00 and 13:00 - 14:00
    friday 11:00 - 13:00

fold faq How long can I use my HAW account and/or my HAW-Mailer inbox?
  • students:
    Your HAW-Mailer inbox will stay active and be accessable for you for one year after exmatriculation before beeing disabled. Please use this time period to save your inbox data.
    The access to other applications, e.g. HELIOS, VPN und WLAN will remain for another 70 days after receiving your exmatriculation form.

  • professors/employees:
    Your HAW-account and HAW-Mailer inbox will be accessable as long as you are an active member of the HAW Hamburg. Lecturers can apply for 'Emeritierung' at the Personalservice in order to keep access after retirement.

  • assistant lecturer:
    Your HAW-account and HAW-Mailer inbox will be accessable during your contract period plus an additional amount of 70 days and will be deactivated afterwards.

Letzte Änderung: 06.05.16

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