Confidential Dispute Advising Office

Do you feel you've been insulted, treated unfairly or discriminated against? Do you feel powerless and abandoned?
We can provide advice, clarification, information and mediation.

Conflicts and difficult situations are normal, including in everyday university life. What is important is dealing with them constructively. And it is helpful to talk about them early on. The Confidential Dispute Advising Office is a point of contact for students and instructors in the event of difficult situations and conflicts between students and university employees. Such situations could include:

  • Problems with the organisation of studies
  • Conflicts related to exams
  • Socially unacceptable behaviour
  • Complaints about racist or sexist comments
  • Experiences of powerlessness due to unequal distribution of power

We are neutral and impartial, and we support all parties to a conflict equally. We maintain absolute confidentiality vis-à-vis third parties regarding information and events, personal information and conversations. Please don't hesitate to contact us, even if you're not sure the Confidential Dispute Advising Office is the right place to deal with your situation.

Instructor liaison

Prof. Dr. Carmen Gransee
Faculty of Business and Social Sciences
Department of Social Work

Faculty of Life Sciences

Contact person: Ebru-Yasmin Durak

 

vertrauensstelle.ls(@)haw-hamburg.de

Faculty of Business and Social Sciences

Contact person: Nico Bensch

 

Faculty of Engineering and Computer Science

Contact person: Johannes Friedrich Biemelt
 

Faculty of Design, Media and Information

Contact person: Hannah Becklein
 

International students

Contact person: Zernila Zaheer

 

International students

Contact person: Prof. Dr.-Ing. Martin Lapke