University Information and Library Service (HIBS) University Information and Library Service (HIBS)

You can contact the libraries via phone (or email):

• Monday–Friday: 9:00 am–3:00 pm

Contact information:

        Design, Media and Information: +49.40.428 75 4631
        Life Sciences: +49.40.428 75 6468
        Social Work and Nursing: +49.40.428 75 7021
        Business, Engineering and Computer Science 1 and 2: +49.40.428 75 3681

Or you can use our contact form.

You can find an overview of all the services and library access we are currently offering on the HAW libraries homepage.

HAW Hamburg members – employees, students and instructors – can access numerous online resources from the HAW network. This access is available even when you are not physically at the university:

1. VPN connection

Almost all of the e-media licensed for use at HAW Hamburg can also be accessed remotely using the VPN connection.

You can find more information about using the VPN connection here. If you have difficulties using the VPN connection or have questions about it, please contact ITSC_support (@) haw-hamburg.de. For questions related to our e-media resources, please use the call-a-librarian service (see above) or contact your library using this form.

Once you have connected to the HAW network using the VPN connection, you can search the HAW catalogue as you normally would and read full-text versions of online resources.
 

2. Shibboleth access

Shibboleth provides another way of accessing electronic resources. You can use your HAW account to log in, either via the Shibboleth portal at https://login.haw-hamburg.de or directly through the publisher listed in the HAW catalogue. A VPN connection is not necessary.

This service is currently under development.

Due to the current coronavirus situation, the HAW libraries are currently offering reduced opening hours and are open to a limited group of people only. This group consists exclusively of employees and students from HAW Hamburg and from those universities with which the HAW Hamburg libraries cooperate on a legal or contractual basis.

For this reason, students and employees of private universities are unfortunately not permitted to use the libraries at this time.

As soon as the HAW Hamburg buildings and libraries are accessible to external users again, including students and employees of private universities, we will post this information on the library home page.

Thank you for your understanding!

Are you an instructor or professor at HAW Hamburg?

Do you need specific articles for your teaching which (a) you can't access because the libraries are closed or (b) the libraries don't have in their collection? You can consult with the librarians in the individual libraries using ourCall-a-Librarian service.

The librarians will determine whether the article is already available electronically or order it for you at no charge via SUBITO.
 
Are you a student at HAW Hamburg?

Otherwise, you can order articles that are available electronically via SUBITO.
The articles you have ordered are generally delivered via email (PDF) directly to the address of your choice. There is a fee for this service. The price categories are graduated according to customer group, processing time and delivery method.

This is an external service. You do not need to have a library card to place an order. Additional information is available directly from SUBITO.

As of 15 April 2020, the Staats- und Universitätsbibliothek Hamburg's inter-library loans service is providing a 'COVID-19 emergency operations' copy service.

Requirements:
You are a member of HAW Hamburg and have a valid library card for the Universität Hamburg library system.

If you do not have a library card, register using the Universität Hamburg libary's contact form and send a mail to: ausleihzentrum (@) sub.uni-hamburg.de. They will provide you with additional information.

Fees:
The Staats- und Universitätsbibliothek Hamburg - Carl von Ossietzky has suspended the inter-library loan fees for the duration of our emergency operations. If you already have coupons for inter-library loans, you can use them indefinitely for your inter-library loans. If you do not have coupons, please contact the Staats- und Universitätsbibliothek Hamburg at fernleihe (@) sub.uni-hamburg.de so that they can send you the authentification codes you will need to use the inter-library loans service.

Current copyright law offers instructors a range of possibilities for using online resources.

All electronic materials from the HAW Hamburg libraries can be used for online teaching in the following ways:

• Option A: By providing links to electronic materials in the HAW libraries' collections (e.g. via the HAW Catalogue). HAW Hamburg members can access these items remotely using the VPN connection.
• Option B: By providing up to 15 per cent of a particular work (e.g. a copy or scan of part of a book) or a complete article from an academic journal as part of the teaching materials. This is permitted for a limited group of people where access is password protected (e.g. in an EMIL room).

We are currently making it a priority to procure electronic media for you. You can find more information under the relevant FAQs.

If you need additional items or assistance, please contact us using the contact form.

No. The reserve and order functions in the HAW Catalogue are currently deactivated.

One exception is items from the Business, Engineering and Computer Science 1 (TWI 1) library, which we can make available for pick-up from TWI 2, provided you are authorised to enter the HAW Hamburg buildings. You can find more information on the HAW libraries homepage under 'Pick-up service for print media at the Business, Engineering and Computer Science Library 1 (TWI 1)'.

A second exception is items from the stacks of the Life Sciences library, which can be ordered through the HAW Catalogue for pick-up in the interim Life Sciences library.

If you are authorised to enter HAW Hamburg premises and are already on-site at the university, we would be grateful if you could remember to return your overdue items. No fees have been charged for the corona period.

You can find more information about whether you are authorised to enter and when you can come to the libraries on the HAW libraries homepage under 'Limited self-service borrowing'.

If the due date has not passed, has not been extended three times and the book is not reserved by another user: good! – Please use the online extension option via your library account.

If you missed a due date after 13 March 2020, you will not be charged any overdue fees. You do not need to extend the due date as long as the corona-related restrictions on library use at HAW Hamburg are in effect.

Ignore the notice!

It is not necessary to return the book until further notice. You can find more information about possible options under 'Can I return borrowed items?' above.

As of 13 March 2020, we are not charging additional fees for overdue items. The due date you see in your library account remains in effect but you do not have to return the items for now. You will not be charged any additional fees.

User accounts will only be suspended following the third overdue notice.

Due to the corona situation, no overdue notices are currently being sent and no fees are being charged.

At the moment, user accounts owing more than €10 in overdue fees are not being suspended. Accounts will only be suspended when more than €30 in fees are owed. Due to the coronavirus situation, no new fees are currently being charged.

In December 2020, all library accounts belonging to HAW Hamburg members that were due to expire between 1 January 2021 and 31 December 2021 were automatically extended for one year.

In May 2020, all library accounts that were due to expire between 1 June and 31 December 2020 were automatically extended for seven months (214 days).

In March 2020, all library accounts that would have expired in the period between 1 March and 31 May 2020 were automatically extended for three months.

If you are a member of HAW Hamburg and have not yet had your HAW chip card activated as a library card, please use the online registration form. You then need to fill out our contact form. Please include copies of your HAW chip card and your picture ID (front and back) with the contact form.

If you are a member of HAW Hamburg but do not yet have your HAW chip card, please also contact us using the online registration form and the contact form. Please include a copy of your certificate of enrolment (together with a copy of your picture ID) with the contact form.

Our staff will get back to you as soon as possible with information about your library card.

The chip card does not need to be activated to use the electronic resources (see the next question).

You need to activate the chip card to borrow printed materials.

HAW Hamburg students, instructors and employees can access the electronic materials and services using their HAW account, even if they haven't activated their chip card. You can find more information under 'Can I access the HAW Hamburg libraries digitally?' above.

If your question is not covered in our FAQs, you can contact the libraries by phone or email during these times:
Monday–Friday: 9:00 am–3:00 pm

Contact information:

        Design, Media and Information: +49.40.428 75 4631
        Life Sciences: +49.40.428 75 6468
        Social Work and Nursing: +49.40.428 75 7021
        Business, Engineering and Computer Science 1 and 2: +49.40.428 75 3681

Or use our contact form.