University Information and Library Service (HIBS) University Information and Library Service (HIBS)

You can contact the libraries via phone (or email):

• Monday–Friday: 9:00 am–3:00 pm

Contact information:

        Design, Media and Information: +49.40.428 75 4631
        Life Sciences: +49.40.428 75 6468
        Social Work and Nursing: +49.40.428 75 7021
        Business, Engineering and Computer Science 1 and 2: +49.40.428 75 3681

Or you can use our contact form.

You can find an overview of all the services and library access we are currently offering on the HAW libraries homepage.

HAW Hamburg members – employees, students and instructors – can access numerous online resources from the HAW network. This access is available even when you are not physically at the university:

1. VPN connection

Almost all of the e-media licensed for use at HAW Hamburg can also be accessed remotely using the VPN connection.

You can find more information about using the VPN connection here. If you have difficulties using the VPN connection or have questions about it, please contact ITSC_support (@) haw-hamburg.de. For questions related to our e-media resources, please use the call-a-librarian service (see above) or contact your library using this form.

Once you have connected to the HAW network using the VPN connection, you can search the HAW catalogue as you normally would and read full-text versions of online resources.
 

2. Shibboleth access

Shibboleth provides another way of accessing electronic resources. You can use your HAW account to log in, either via the Shibboleth portal at https://login.haw-hamburg.de or directly through the publisher listed in the HAW catalogue. A VPN connection is not necessary.

This service is currently under development.

Due to the current coronavirus situation, the HAW libraries are currently offering reduced opening hours and are open to a limited group of people only. This group consists exclusively of employees and students from HAW Hamburg and other public universities in Hamburg, and from those universities with which the HAW Hamburg libraries cooperate on a legal or contractual basis.

For this reason, students and employees of private universities are unfortunately not permitted to use the libraries at this time.

Are you an instructor or professor at HAW Hamburg?

Do you need specific articles for your teaching which (a) you can't access because the libraries are closed or (b) the libraries don't have in their collection? You can consult with the librarians in the individual libraries using ourCall-a-Librarian service.

The librarians will determine whether the article is already available electronically or order it for you at no charge via SUBITO.
 
Are you a student at HAW Hamburg?

Otherwise, you can order articles that are available electronically via SUBITO.
The articles you have ordered are generally delivered via email (PDF) directly to the address of your choice. There is a fee for this service. The price categories are graduated according to customer group, processing time and delivery method.

This is an external service. You do not need to have a library card to place an order. Additional information is available directly from SUBITO.

Orders for copies and borrowing can now be submitted to the GVK (GBV Union Catalogue) again. Not all libraries are currently participating, so some requests cannot be filled.

Borrowing across networks is still not possible.

Requirements:
You are a member of HAW Hamburg and have a valid library card for the Universität Hamburg library system.

If you do not have a library card, register using the Universität Hamburg libary's contact form and send a mail to: ausleihzentrum (@) sub.uni-hamburg.de. They will provide you with additional information.

Fees:
The Staats- und Universitätsbibliothek Hamburg - Carl von Ossietzky has suspended the inter-library loan fees for the duration of our emergency operations. If you already have coupons for inter-library loans, you can use them indefinitely for your inter-library loans. If you do not have coupons, please contact the Staats- und Universitätsbibliothek Hamburg at fernleihe (@) sub.uni-hamburg.de so that they can send you the authentification codes you will need to use the inter-library loans service.

Current copyright law offers instructors a range of possibilities for using online resources.

All electronic materials from the HAW Hamburg libraries can be used for online teaching in the following ways:

• Option A: By providing links to electronic materials in the HAW libraries' collections (e.g. via the HAW Catalogue). HAW Hamburg members can access these items remotely using the VPN connection.
• Option B: By providing up to 15 per cent of a particular work (e.g. a copy or scan of part of a book) or a complete article from an academic journal as part of the teaching materials. This is permitted for a limited group of people where access is password protected (e.g. in an EMIL room).

We are currently making it a priority to procure electronic media for you. You can find more information under the relevant FAQs.

If you need additional items or assistance, please contact us using the contact form.

No. The reserve and order functions in the HAW Catalogue are currently deactivated.

One exception is items from the stacks of the Life Sciences library, which can be ordered through the HAW Catalogue for pick-up in the interim Life Sciences library.

For items from the Business, Engineering and Computer Science 1 (TWI 1) library, which is still closed, we are offering an order and pick-up service. You can find more information on the HAW libraries homepage under 'Order and pick-up service for print media at the Business, Engineering and Computer Science Library 1 (TWI 1)'.

If you are authorised to enter HAW Hamburg premises, please return your overdue items to one of the HAW Hamburg libraries. You can find more information about whether you are authorised to enter and when you can come to the libraries on the HAW libraries homepage.

If you are a member of HAW Hamburg and have not yet had your HAW chip card activated as a library card, please use the online registration form. You then need to fill out our contact form. Please include copies of your HAW chip card and your picture ID (front and back) with the contact form.

If you are a member of HAW Hamburg but do not yet have your HAW chip card, please also contact us using the online registration form and the contact form. Please include a copy of your certificate of enrolment (together with a copy of your picture ID) with the contact form.

Our staff will get back to you as soon as possible with information about your library card.

The chip card does not need to be activated to use the electronic resources (see the next question).

You need to activate the chip card to borrow printed materials.

HAW Hamburg students, instructors and employees can access the electronic materials and services using their HAW account, even if they haven't activated their chip card. You can find more information under 'Can I access the HAW Hamburg libraries digitally?' above.

If your question is not covered in our FAQs, you can contact the libraries by phone or email during these times:
Monday–Friday: 9:00 am–3:00 pm

Contact information:

        Design, Media and Information: +49.40.428 75 4631
        Life Sciences: +49.40.428 75 6468
        Social Work and Nursing: +49.40.428 75 7021
        Business, Engineering and Computer Science 1 and 2: +49.40.428 75 3681

Or use our contact form.