FAQs about corona and HAW Hamburg library services (Updated: 16 February 2021)

Contacting the libraries

................................................................................................................................................................................................

What services are the HAW Hamburg libraries currently offering?

................................................................................................................................................................................................

Can I access the HAW Hamburg libraries digitally?

................................................................................................................................................................................................

I am a student/employee at a private university. Can I use the HAW Hamburg libraries?

................................................................................................................................................................................................

How do I order an article through a document-delivery service?

................................................................................................................................................................................................

I am a member of HAW Hamburg and would like to order an item via inter-library loans. What do I need to do?

................................................................................................................................................................................................

Copyright and online teaching: What rules do HAW Hamburg instructors need to observe?

................................................................................................................................................................................................

Can I still reserve and order printed books?

................................................................................................................................................................................................

Can I return borrowed items?

................................................................................................................................................................................................

I cannot extend the due date because the original due date has already passed, the due date has already been extended three times or the book has been reserved by someone else. What should I do?

................................................................................................................................................................................................

I have received an overdue notice. What should I do?

................................................................................................................................................................................................

I have received a second overdue notice. What should I do?

................................................................................................................................................................................................

I owe more than €10 in overdue fees. Will my account be suspended?

................................................................................................................................................................................................

My library card is going to expire. What happens now?

................................................................................................................................................................................................

I don't have a library card yet and want to borrow library items. What do I need to do?

................................................................................................................................................................................................

I am a member of HAW Hamburg and haven't activated my chip card for use as a library card. Can I still use the online services?

................................................................................................................................................................................................

I have questions about borrowing /my library card. Who do I contact?

................................................................................................................................................................................................

You can find an overview of all the services and library access we are currently offering on the HAW libraries homepage.