Microsoft Office 365
Information about the cyber-attack
Students and employees can now sign in to Microsoft Office with their new user ID and password and set up two-step verification at www.office.com. Step-by-step instructions for students are available here.
Additional information about obtaining your login information
HAW Hamburg has a Microsoft Campus License Agreement, which includes Office 365 free of charge.
- Go to www.office.com. Because you are already a customer through HAW Hamburg, click on 'Anmelden' (log in) and enter your user ID and password.
- You are now on your Office web page. On the upper right-hand side you will see the 'Apps installieren' (Install Office) button. Select 'Office 365 apps' here in order to save the installer for the Office programme, then open the set-up programme. An existing Office version will be replaced where applicable.
HAW Hamburg students, instructors and employees are permitted to install the software package on up to five devices. Your right to use the software expires as soon as you are no longer enrolled or employed at HAW Hamburg.
More information about Office 365
Contact the HAW Hamburg User Help Desk
Questions and answers about MS Office 365, MS Teams and Outlook
How do I set up guest accounts for external users in MS Teams?
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All HAW accounts that are used for collaborative work in Teams and OneDrive and were used by partners before March 2023 for approvals or invitations are now located in a Microsoft environment or HAW tenant that is no longer in use.
Especially in those cases where Teams rooms are used for collaborative work, it is no longer possible for HAW Hamburg members to access shared documents.
In order to restore access, those HAW accounts that were set up as guest accounts for our partners – i.e. all guest accounts that end in @haw-hamburg.de – need to be deleted from the cooperation partners’ tenants. The partners then need to be sent a new invitation.
Do I now have a new email address?
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No. Your new login ID w...123@haw-hamburg.de for MS Teams and Office 365 is not your new email address. You need it to sign in to all MS Office products and other online services. Once you have logged in to the new Office 365 account you can use your existing email address vorname.nachname@haw-hamburg.de. But please note that this address no longer functions as your login ID.
How can I use Outlook or other email programmes on my desktop?
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You can currently use Outlook in your browser at www.office.com. It is also already possible to use the Outlook desktop app. You can integrate your new account through a new mail profile or by simply adding a new account. Because the settings on the individual computers are very different, there are currently no general instructions for doing this.
My email account is empty. How can I retrieve my old emails?
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The IT Service Centre is currently reviewing whether it is possible to integrate your old mails (in your account on 14 December 2022) into your new account.
Can I set up automatic forwarding to my private email address?
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No. Unfortunately, automatic forwarding to an external email address is not functioning at the moment. When forwarding is activated, it is not possible to receive any mails. The ITSC is currently working on a solution.
I have successfully set up two-step verification. How can I use MS Teams on my mobile phone?
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Please delete and reinstall the MS Teams app. You can then sign in with your new user ID: w...123@haw-hamburg.de.
How do I access the files saved in my previous MS Teams account?
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Access to your current MS Teams and Office 365 account expired on 17 February 2023 at 8:00 am. We provided instructions for saving your files on the HAW Hamburg website under the following link.
If you did not back up the files from your previous user account, it may be possible to provide access in exceptional cases. To request this, please send an email noting your faculty or organisational unit to ticket (at) haw-hamburg (dot) de.
However, we cannot guarantee that it will be possible to provide access to the account quickly.
I have de-registered. Can I still access my existing user account for six months, as was previously the case?
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The rebuilding of the university’s IT infrastructure means it is no longer possible for former or de-registered students to access their MS Teams account.
Should I now only send mails from my @haw-hamburg.de email address?
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Please only use your HAW email address from now on (first name.last name@haw-hamburg.de).
All recipients of mails from this address can be certain that the mail comes from a trustworthy sender. It is nevertheless important to observe the IT security information regarding phishing mails and fraud following the IT security incident.
