Your HAW account and your email account

You need your HAW account / M365 in many areas of the university – for example, to use MS Office products and your email account (first name.last name@haw-hamburg.de). 

The HAW account / M365 is also required for other login processes such as the single sign-on service.

Activation of the HAW account an two-step verificatations

To see the English subtitles, click on the subtitle icon and then on the settings icon. There you can select English or German or automatically translate to a desired language.

Students will be sent their HAW user ID (wxy123@haw-hamburg.de) by post once they have enrolled.

Questions and answers about your new HAW account and the two-step verification process

How do I get my initial password to activate my HAW account?

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Which options are available for two-step verification?

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I've received a mail saying that the password for my HAW account will expire soon. Why have I received this mail, and what should I do if the deadline has already passed?

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How do I reset my password?

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I can no longer complete the second step of the verfication process because I deleted my account in the Authenticator app. What should I do?

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I am getting an error message when I try to carry out two-step verification. What is wrong?

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Which online services can I log in to with my new HAW account at the current time?

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User Help Desk (UHD)

Chip Card Services Office
Bergedorf Campus

Ulmenliet 20, room 0.09
T +49.40.42875-6133

Closed until further notice

Chip Card Services Office
Berliner Tor Campus

Stiftstrasse 69, room 0.77
T +49.40.42875-9865

Mon - Wed9:00 am–12:30 pm
1:00–3:00 pm
Thurs10:00 am–12:30 pm
1:00–3:00 pm
Fri9:00 am–12:30 pm
1:00–2:00 pm

Attention: Office is closed from April 17th to April 19th, 2024.

itsc-support (at) haw-hamburg (dot) de

UHD phone number: 
+49.40.42875-8880

Mon - Wed,8:00 am–4:00 pm
Thurs10:00 am–4:00 pm
Fri8:00 am–2:00 pm


Please note: For security reasons we DO NOT reset passwords over the phone!