Your HAW account and your email account

You need your HAW account and user ID (w...123@haw-hamburg.de) in many areas of the university – for example, to use MS Office products and your email account (first name.last name@haw-hamburg.de). Students and instructors also need the HAW account to sign into myHAW or the Moodle learning platform.

The HAW account is also required for other login processes such as the single sign-on service.

Students will be sent their HAW user ID together with their semester ticket by post once they have enrolled. Because the user IDs cannot be generated immediately after enrolment, but rather with a bit of a delay, we ask students for their patience as they wait for the information to be sent to them.

Before using your HAW account for the first time you will need to activate it by changing the preliminary password and setting up two-step verification.

Your preliminary password consists of the following:
HAW + the third (lowercase) letter of your user ID + your year of birth (four digits) + the month of your birth (two digits) + the day of your birth (two digits)

Example:
If you were born on 7 March 2001 and your user ID is wxy007@haw-hamburg.de, your password will be as follows: HAWy20010307

Step-by-step instructions for setting up two-step verification are available here.

Questions and answers about your new HAW account and the two-step verification process

I've received a mail saying that the password for my HAW account will expire soon. Why have I received this mail, and what should I do if the deadline has already passed?

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Will I always have to verify my identity with the second step from now on?

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Which options are available for two-step verification?

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How do I reset my password?

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I can no longer complete the second step of the verfication process because I deleted my account in the Authenticator app. What should I do?

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I am getting an error message when I try to carry out two-step verification. What is wrong?

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Which online services can I log in to with my new HAW account at the current time?

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User Help Desk (UHD)

Chip Card Services Office
Bergedorf Campus

Ulmenliet 20, room 0.09
T +49.40.42875-6133

Closed until further notice

Chip Card Services Office
Berliner Tor Campus

Stiftstrasse 69, room 0.77
T +49.40.42875-9865

Mon - Thurs9:00 am–12:30 pm
1:00–4:00 pm
Fri9:00 am–12:30 pm
1:00–2:00 pm

itsc-support (at) haw-hamburg (dot) de

UHD phone number: 
+49.40.42875-8880

Mon, Wed,
Thurs
8:00 am–4:00 pm
Tues10:00 am–4:00 pm
Fri8:00 am–2:00 pm


Please note: For security reasons we DO NOT reset passwords over the phone!