Faculty Service Office
Information about transcripts
Dear students in the Faculty of Engineering and Computer Science,
During the week that the Faculty Service Office was closed, a large share of the examination results for winter semester 2022/23 were recorded. However, not all the results have been entered into the system yet.
We are working on a solution to provide you with electronic versions of the transcripts in the coming weeks.
We will make regular updates, which means that the overviews that are still being processed will gradually become available.
In urgent cases, we will also manually generate the transcripts. However, these may not reflect the final status. Urgent requests received via email will be given priority.
We appreciate your understanding.
The Faculty Service Office
The Faculty Service Office in the Faculty of Engineering and Computer Science is responsible for all matters related to the faculty's exams and degree courses.
We advise and support students and instructors on all exam-related issues, including questions about exam regulations, admission requirements for course modules, and the technical requirements of examination procedures. We are also responsible for exam processing, the publication of grades and forms, the administration of exam files and the accompanying services, which include the management of certificates and the monitoring and maintenance of student transcripts. At the end of their studies, students receive their certificates from us.
If you have questions, please contact us. You can call us or use our contact form.
Contact information
Office hours, service line and address
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Address:
Berliner Tor 21
Room F136
20099 Hamburg
In-person office hours:
Monday, Tuesday, Thursday and Friday: 10:00 am–1:00 pm
Telephone office hours (T. +49 40 428 75-8333 or -8332):
Monday, Tuesday, Thursday and Friday: 10:00 am–1:00 pm
Please note: The processing of certificates (including those for Master's applications) takes approximately three to four weeks.
FAQs about Faculty Service Office regulations and services
Temporary regulation on completion of final theses given the current situation (registration, extensions, submission, grading)
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Updated: 20 January 2023
Please see the current regulation.
Please be sure to bring the supplementary confirmation of registration of a final thesis in the Faculty of Engineering and Computer Science, together with the registration and other documents to the Examinations Committee chair's office hours.
I have received a certificate of deregistration, even though I passed the colloquium. What should I do?
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19 May 2023
Not all of the grades for theses and exams from winter semester 2022/23 have been entered into the system.
If you passed your colloquium and and have no outstanding assignments and exams, you do not need to worry. The grades will be entered soon and a notification will be sent to the Student Admissions and Registration Office.
Transcripts are not being generated at the current time.
We ask that you refrain from contacting us with additional questions at the current time.
Current information about the cyber-attack and registering for summer semester 2023
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Have my examination results and grades been deleted?
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The grades recorded in HISinOne and the data in Helios and Tisys have been preserved for the most part. Unfortunately, we cannot conclude from this that absolutely all of the grades are still there. We ask for your patience until we are able to make definitive statements in this regard.
How do I submit forms to the Faculty Service Office?
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You can submit all applications, forms, etc. in the following ways:
- in person during office hours
- via regular mail
- via email or our contact form
If you need the signatures of instructors or professors, please contact these people directly before sending your documents to the Faculty Service Office. You can arrange this via email.
Even those applications sent as copies will be processed by the Faculty Service Office. In this case it is necessary that you send the original documents as soon as possible afterwards.
Which certificates can currently be issued?
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Updated: 20 January 2023
The processing time is currently at least two weeks!
- General letter confirming the disruption of the IT systems
- Certificate of passing mark on the final thesis
- Certificate confirming completion of mandatory internship (Automotive and Aeronautical Engineering)
- Transcripts are NOT being issued at the current time (until the results from winter semester 2022/23 have been entered into the system).
What do I need to know when I apply for an oral resit exam?
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Updated: 15 February 2023
Deadline for applying for an oral resit exam:
General deadline: within four weeks of issuing of examination grade. The lecture-free period will not be taken into account.
Deadline FA / FL: no more than one month after the beginning of the lecture period.
!!! By signing the form you waive the applicable regulation regarding failed attempts during the winter semester 2022/23 examination period for the exam listed in the application and agree to the recording of your failed examination result.!!!
How do I obtain my graduation certificates and documents (transcript, diploma supplement, certificate of graduation)?
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Updated: 20 January 2023
Due to the current situation, we are unable to generate graduation documents.
If you have already received an email containing information about picking up your graduation documents, you can pick them up in person from our office during the in-person office hours.
If this is not possible for you, please send a self-addressed, stamped envelope to the Faculty Service Office. As long as the documents have already been generated and signed, we are happy to send these to you by mail.
Are exams taking place this semester? When should I register?
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Updated: 1 June 2023
Regulations for summer semester 2023
Examinations will take place as usual. The examination schedules have been published in the standard locations.
Registration will be possible from 8 May at 12:00 pm until the deadline on 12 June 2023 at 12:00 pm (this also applies to Automotive and Aeronautical Engineering and Mechanical Engineering and Producation Management).
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Please note: The following regulations are no longer in effect and are provided here for documentation purposes only!
Regulations for winter semester 2022/23
HAW Hamburg's foremost goal is to ensure that students can continue with their studies as planned despite the extremely difficult circumstances. Teaching and exams will therefore be carried out without postponements. Generally speaking, all oral and written exams will take place as planned. In those exceptional cases where the technical tools necessary for the exam are not functioning due to the cyber-attack, specific information will be communicated by the respective department or Faculty Service Office.
HAW Hamburg encourages all students to attend their written and oral exams in order to prevent postponements and a concentration of assessments in the following semester. The professors and instructors as well as the university administration will do everything in their power to support you in successfully completing your exams.
Registration and deregistration
It is currently not possible to register or deregister in the usual way. Attendance at the exam will therefore be considered registration and your participation will be noted at the time of the exam by the examiner. Deregistration is not necessary. Additional information about the exam dates and rooms is available on the department pages.
How do I register for exams?
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Updated: 1 June 2023
Registration and deregistration are being carried out using an external tool
The sign-in link has been sent by email.
You can deregister using the same link. In the list of exams that you are registered for, click on the exam/s you want to deregister from and then click on "Anmelden/Register" again.
Is a regulation regarding failed attempts in place this semester?
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Updated: 1 June 2023
A regulation regarding failed attempts is not in place for summer semester 2023.
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Please note: The following regulations are no longer in effect and are provided here for documentation purposes only!
The chairs of the examinations committees in the Faculty of Engineering and Computer Science have unanimously decided that there will not be an additional exam period in winter semester 2022/23, as this would require shortening summer semester 2023. Instead, a failed-attempts measure has been implemented. This means that exams that do not receive a passing grade will not be considered failed attempts. The same applies if a student does not attend an exam which they have registered for.
Decision of the chairs of the examinations committees in the Faculty of Engineering and Computer Science from 5 January 2023 regarding the examination period for winter semester 2022/23
When do lectures start in winter semester 2023/24?
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In winter semester 2023/24, lectures will begin on 9 October 2023.
How is the five-semester rule being handled (Dept. of Information and Electrical Engineering - PO 2016)?
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Updated: 17 December 2020
For all students in the degree courses Electrical Engineering and Information Technology, Information Engineering, or Renewable Energy Systems and Energy Management who are subject to the 2016 Examination Regulations, the five-semester rule does not apply as of winter semester 2020/21.
